OK, I'm going to vent a little bit...
Things tend to work a little differently here. I think that because of the lack of competition, customer service is severely lacking. You can't expect anything to go smoothly, and expressing frustration about it will only make it worse. The only thing you can do is shrug your shoulders and say, "It's Bermuda".
This is all stemming from the fact that for the last few months, I have not received most of my bills in the mail. However, I'm still responsible for them. So I call the company for the amount.
For about 4 months, I have not received a cell phone bill. I was happy to find out that I could get the bill sent via email. Great. Except that I haven't received that either. Then there's the cable TV bill. Last month I phoned for the amount, paid it, then received the bill a week after the due date. I saw that they'd added a $15 sports channel that we hadn't asked for. When I called to ask for a credit for this, I was told that all disputes were piled up and given to the manager to decide at the end of the month. Huh?! I sent an email to see if I could speed up the process, but haven't had a reply. So it's now the end of the month, and no bill and no phone call from the manager. Guess I'll have to go there in person at lunch and try and get some answers.
Also, try getting a cab when you call either of the dispatch centres. Actually, I should say that you will some of the time, but it's completely hit or miss. If you really have to get somewhere by a specific time, it doesn't matter how early you call in advance. They may show, or they may not. After waiting for 30 mins outside on the street one night with my parents, I thought I should call back and check the status. I was informed that no one had taken the job yet. I asked if she had any idea if someone would, and was told, "I couldn't tell you that, ma'am." I guess there's really no point in calling then. Most of us have learned to carry around an individual cab driver's business card, and call them when you really need one.
You have no outlet, no voice. They just don't care. That's the most frustrating part.
2 comments:
Me being me, I anticipate I would have high blood pressure. WTF is all that about?! You're a much patient person Claire for living there!
Jen
I can't express how much it makes my blood boil.
Update: drove over to cable place at lunch and found out that they hadn't given me a credit. After a bit of confusion, the girl spoke to the manager who eventually gave me the credit. It really shouldn't be that hard.
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